# WebinarJam trial, refund and renewal · Play That Sells > Source: https://playthatsells.com/reviews/webinarjam/pricing ## What WebinarJam costs to try The checkout trial costs $1, lasts 14 days, and covers a room of 500 people, two hosts and sessions of up to two hours. You put a card on file before the account is created. That card is billed for the subscription unless you cancel at least 10 days before the next billing date. An annual WebinarJam or EverWebinar payment can be refunded in full if you ask within 30 days of the purchase. On a monthly plan, only the latest payment qualifies. By Dominic Reyes, lead reviewer. Edited by the Play That Sells desk. **Disclosure:**We may earn a commission when you buy through links on this page. It never affects our rankings. ### Plan rates The seat cap and the session length both rise as the room gets larger. | Plan | Yearly | Room | | ------------ | ------- | -------------------- | | Starter | $39/mo | 100 seats, 1 hour | | Basic | $79/mo | 500 seats, 2 hours | | Professional | $229/mo | 2,000 seats, 3 hours | | Enterprise | $379/mo | 5,000 seats, 4 hours | Month to month, Starter is $49 and Basic is $99\. Basic, Professional and Enterprise include EverWebinar. At a glance Starts at $39/mo Paid trial 14 days for $1 Best for Live coach-style pitch webinars Website [Official site](https://www.webinarjam.com) ### Paid rooms Each paid room has one monthly price. The yearly column shows the monthly price on an annual bill. The bundle footnote names Basic, Professional and Enterprise for EverWebinar. Prices as of 23 October 2026, from the vendor's pricing page. ### What happens when the trial ends The checkout page calls the offer a Basic trial. That offer is the room described at the start of the page. The table lists the paid plans. The [terms](https://webinarjam.com/terms/) require a card before the account is created. After that, the recurring fee is billed to the card. Each person gets one trial per product. If one person buys several trials and cancels them, Genesis Digital can shut the account down. Those terms also say trial payments are non-refundable. A refund after you buy a subscription is a separate request. The lines under the heading say which of those payments qualify. ### How a cancellation is recorded From your account, open Billing, then the billing portal. Sign in with the account email and the order ID, then click Cancel. The [help article](https://support.webinarjam.com/en/articles/15370073-cancel-your-subscription) says the subscription is marked pending cancellation, the next charge is skipped, and you keep access until the period you already paid for ends. If you pay in installments, contact support before you cancel, because access can end early. The help article treats a pending cancellation as enough to stop the next charge. The [billing policy](https://webinarjam.com/billing-policies/) treats the request as on time only when it arrives before the deadline under the heading. A chargeback can add a $50 fee. Days you do not use in a period you already paid for remain part of that charge. Genesis Digital may refuse a refund when the pattern looks like trial abuse. ### Is WebinarJam legit Genesis Digital LLC sells WebinarJam. Its pricing page lists 4730 South Fort Apache Road, Suite 300, Las Vegas, Nevada 89147-7947\. That footer links to the terms and to [a public status board](https://status.webinarjam.com/). The complaints that stick are about the bill after a trial. On [Trustpilot](https://www.trustpilot.com/review/webinarjam.com), a January 2025 reviewer said they canceled during the trial. The subscription stayed active through the end of the month, and they were billed for it. A December 2024 reviewer deleted the account the same day and was then charged more than $100\. The company reply on that review says a refund was processed. A December 2024 [Capterra](https://www.capterra.com/p/165878/Webinar-Jam/reviews/?page=7) reviewer was blocked from canceling and from getting a refund after the trial. ### Hosted rooms at event.webinarjam.com WebinarJam builds a registration page for each webinar and hosts it on event.webinarjam.com. The [registration article](https://support.webinarjam.com/en/articles/15370015-share-a-registration-link-for-your-webinar) says that link sends visitors to the hosted registration page, and that the domain cannot be changed. The [pixel article](https://support.webinarjam.com/en/articles/15370000-track-webinar-activity-with-the-meta-facebook-pixel) uses the same host for the thank-you page, the live room and the replay. People who search that address have usually just been sent a link to a single session. Public pages there include ordinary classes. [BBB Scam Tracker](https://www.bbb.org/scamtracker/lookupscam/1022321) lists 2025 employment reports in which a travel-job pitch sent people into a live room on this host and then asked them to pay for insurance. The pitch comes from the person who created that webinar. I would give them a card only for a live sales pitch, and I would cancel in the billing portal on the day the account opens, early enough to meet the notice period above. If the automated replay matters too, compare the Basic bundle with EverWebinar on its own before you pay either bill. ##### What works * Starter is a 100-person room with a one-hour cap, built for a live coach pitch. * Registration pages, email and SMS reminders, live offers and registration A/B tests are included in the plan. * Basic and higher plans include EverWebinar, so a successful live pitch can move into an automated replay program. ##### What to watch * The Starter room is capped at one hour, which is tight for a long workshop with questions. * Automated replays need a separate product, EverWebinar, unless the plan already includes it. * A dense sales interface can be more software than a team needs for a simple educational event. ### Pricing questions Is WebinarJam legit? Yes. A Las Vegas company sells the software and lists its street address on the pricing page. The pattern in the complaints above is a charge after the trial, and in one of those cases the company said it sent the money back. Does WebinarJam have a free trial? The banner calls those 14 days free. You still pay for the larger room during that period, and the account is created only after a card is saved. The amount is in the lines under the heading. Can I get a WebinarJam refund? Request it during the window under the heading, and you get an annual payment back in full. On a monthly plan, or a plan paid in installments, only the latest payment can be returned. The trial fee follows the terms in the section on what happens when the trial ends. What are event.webinarjam.com reviews about? They are usually about one webinar on WebinarJam's registration and live-room host. Every registration link keeps that domain. In 2025, scam reports described job pitches that sent people into a live room on this host. The section above says the pitch comes from the person who created the webinar. How do I stop the next WebinarJam charge? Cancel in the billing portal with your email and order ID before the deadline under the heading. Access continues through the period you already paid for. Installment plans need a support request first. ### What we read * [Genesis Digital Terms of Service](https://webinarjam.com/terms/) * [Genesis Digital Terms of Service](https://webinarjam.com/terms/) * [Genesis Digital Billing Policy](https://webinarjam.com/billing-policies/) * [Genesis Digital Billing Policy](https://webinarjam.com/billing-policies/) * [Cancel your subscription](https://support.webinarjam.com/en/articles/15370073-cancel-your-subscription) * [Share a registration link for your webinar](https://support.webinarjam.com/en/articles/15370015-share-a-registration-link-for-your-webinar) * [Share a registration link for your webinar](https://support.webinarjam.com/en/articles/15370015-share-a-registration-link-for-your-webinar) * [Track webinar activity with the Meta Pixel](https://support.webinarjam.com/en/articles/15370000-track-webinar-activity-with-the-meta-facebook-pixel) * [WebinarJam reviews](https://www.trustpilot.com/review/webinarjam.com) * [WebinarJam reviews](https://www.trustpilot.com/review/webinarjam.com) * [BBB Scam Tracker 1022321](https://www.bbb.org/scamtracker/lookupscam/1022321) ### Related reading * [Read our full WebinarJam review](/reviews/webinarjam) * [WebinarJam compared with EverWebinar](/compare/webinarjam-vs-everwebinar) * [WebinarJam compared with Zoom](/compare/webinarjam-vs-zoom) * [What your attendees cost on each platform](/compare/webinar-cost-calculator-what-your-attendees-cost-on-each-webinar-platform) * [The best video sales tools, ranked](/best) --- [ Play That Sells ](/) Independent, research-based reviews and rankings of the tools that sell with video: VSL players, webinar platforms and video funnel tools. 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