# eWebinar review (2026) · Play That Sells > Source: https://playthatsells.com/reviews/ewebinar ## Is eWebinar worth it? On-demand video software with chat for demos, onboarding and training. By Dominic Reyes, Lead Reviewer. Edited by the Play That Sells desk. Updated 14 October 2026. **Disclosure:**We may earn a commission when you buy through links on this page. It never affects our rankings. At a glance Starts at $99/mo Free trial 14 days Best for recorded demos, onboarding and training on a schedule, with a person answering the chat Website [Official site](https://ewebinar.com/) Quick answer eWebinar is the pick if you give the same demo, onboarding or training session again and again and want a real person answering viewers in chat, on a schedule or on demand. Skip it if you sell through live pitches, or if your account would sit idle between launches, because it keeps billing at Level 1 with nothing published. ### Where eWebinar fits eWebinar describes itself this way: "On-demand video software with chat for demos, onboarding and training." We read its own product and pricing pages and what long-term users report, then judge it on one question: does it help the video make the sale? You run the same demo, onboarding call or training session every week, someone suggested eWebinar, and before you start the trial you want to know two things: is it a real company, and will you regret paying for it. It is a real product with public pricing and a public trial. Whether you regret it depends on one question: do your sessions need to be live? Before anything else, clear up the name. eWebinar, at ewebinar.com, is made by eWebinar Labs Inc. in Vancouver. It is a different product from [EasyWebinar](/reviews/easywebinar) at easywebinar.com, and the two get mixed up in search results all the time. If a review you read mentions live webinars, in-room checkout or a 7-day trial, it is probably describing EasyWebinar. The short answer for most teams: buy it for sessions you repeat, and avoid it for anything that has to be live. [See what each eWebinar level costs](/reviews/ewebinar/pricing), or read on for where the billing rules bite. ### Is eWebinar legit? Yes. The company publishes its three subscription levels on its [pricing page](https://ewebinar.com/pricing/), explains how billing moves between them in its [help center](https://ewebinar.com/help/how-do-ewebinars-subscription-levels-work), and offers a 14-day trial that, by its own FAQ, needs no call with a salesperson. On Capterra it averages close to 4.9 out of 5 across roughly 69 reviews. G2 has far fewer, about 14, and an average near 4.1 that includes some sharp complaints, quoted further down. The legitimacy question is settled. The regret question sits in the billing rules, which are stricter than many buyers expect. ### How an eWebinar automated webinar works You record the session once. eWebinar turns that video into an event people register for, with polls and other interactions timed into it and a chat window beside the player. The homepage spells out the scheduling choices: make it on-demand, set a recurring schedule, or both. Just-in-time sessions start a few minutes after someone registers, and replay links serve people who missed their slot. The vendor's own line is that eWebinar "is for the sessions where you say the same thing every time." That covers a product demo, a customer onboarding walkthrough, a weekly training class and a sales presentation a rep would otherwise repeat on calls. It is a different job from hosting a bare video on Vimeo, because the viewer registers, gets reminders, answers polls and can ask a question while watching. ### Chat is the reason teams pay for it Recorded webinars have a reputation for feeling empty. eWebinar answers that with chat that a real person on your team handles. When a viewer types a question, the team gets a notification by email or Slack and can reply while the session is still playing, or later if nobody is at a desk. An optional AI assistant, eChat AI, can take the first answer. Users single this out more than anything else. One Capterra reviewer describes the chat as a true chat system they can reach from their phone, and the interactions with viewers are what reviewers on Capterra's comparison pages praise most. For a small team, that is the trade: the presentation runs itself, and a person only steps in when a viewer actually asks something. ### HubSpot follow-up The [HubSpot integration](https://ewebinar.com/integrations/hubspot) creates a contact for every registrant and logs webinar activity as timeline events on that contact. A sales rep opening the record can see that a prospect registered, attended and asked a question, without anyone exporting a list after each session. ### What eWebinar will not do: host a live webinar There is no live room. Everything runs from a recording, and a Reddit user recommending it for automated webinars put the trade plainly: no live option, which is exactly why it is so focused on automation. That matters if your sales motion depends on a live pitch with a countdown and an offer reveal, or a launch event where the audience reacts in real time. For those, you need a second tool or a different one. [WebinarJam](/reviews/webinarjam) is built around the live pitch, and [Demio](/reviews/demio) and [Livestorm](/reviews/livestorm) cover live and automated sessions in one account. Buying eWebinar for a live launch is the most common way to end up paying for the wrong product. ### The 83% attendance figure, read carefully eWebinar's product FAQ says its customers average an 83% attendance rate on on-demand sessions, against 30 to 40% for typical live webinars. That is the vendor's own number and we have not seen it independently verified. The mechanism behind it is believable: a registrant who can press play the moment they sign up is more likely to watch than one asked to come back on Thursday at 2pm. Treat the exact figure as marketing and the direction as plausible. ### Where the bill catches people out Three rules in eWebinar's own help pages and terms are where most of the regret comes from, and none of them is hidden. * **An idle account still pays.** Unpublish everything between campaigns and the subscription renews at Level 1 anyway. Cancelling is the only way to stop it. * **Publishing upgrades you on the spot.** Go past your level's count of active eWebinars and the account moves up a level with a prorated charge, and that upgrade is non-refundable. Moving down only happens at the end of the billing cycle. * **The registrant cap is a hard stop.** When the monthly limit is reached, people cannot sign up until the next cycle starts, unless you buy extra registrants. A promotion that outperforms its plan turns visitors away instead of billing you for them. Add the [terms](https://ewebinar.com/terms), which say no refunds once fees are received, and the trial becomes the moment to decide. The pricing section below lists each level and the add-ons. ### eWebinar vs EasyWebinar, EverWebinar and WebinarKit These four sit close together in search, and they solve different problems. EasyWebinar runs live and evergreen sessions in one product, with checkout in the room from its Growth plan. [EverWebinar](/reviews/everwebinar) is the evergreen half of WebinarJam's pair, with a hybrid mode where a team member answers chat while the recording plays, which is the closest match to eWebinar's chat. [WebinarKit](/reviews/webinarkit) is the budget route for a seller whose whole job is one evergreen funnel. eWebinar's case against them is focus. It is built for business teams running demos, onboarding and training, with unlimited team members on every level to share the chat, and HubSpot timeline events for sales. The others lean toward coaches and course sellers pitching an offer. If you are weighing several, the [eWebinar alternatives](/alternatives/ewebinar) page ranks five. ### My verdict eWebinar is a credible, specialised tool, and a sound buy for a team that repeats the same session every week and wants someone answering questions without being on camera. I would use the trial to publish one real demo, register for a just-in-time slot from a second email address, ask a question in chat, and time how long the Slack notification takes to arrive. If that loop works for your team, it replaces a lot of repeated live calls. I would skip it for live launches, and I would think twice if your webinars are seasonal, because the account bills through the quiet months. Every webinar platform on this site sits in the same [roundup of video sales tools](/best), ordered by [how we rate tools](/methodology). ##### What works * One recorded video becomes an on-demand, recurring or just-in-time session with registration, polls and replay links, so a demo runs without a presenter in the room. * Viewer questions arrive as chat messages the team can answer live, or later from an email or Slack notification, and an optional eChat AI can reply as well. * Every level includes unlimited team members and unlimited recurring sessions, so the price depends only on how many eWebinars you publish. * Registrants turn into HubSpot contacts automatically, with their webinar activity on the contact timeline. * You can start the 14-day trial without a sales call. ##### What to watch * This product only plays recordings, so a live pitch has to use another webinar tool. * An account with nothing published still renews at Level 1, and the terms rule out refunds once fees are paid. * When the monthly registrant cap is reached, sign-ups stop until the next cycle unless you buy an add-on. * Outside reviews are split: Capterra users rate it highly, while a small set of G2 and Trustpilot reviews complain about support and extra costs. [ ](/assets/tools/ewebinar/features/pricing-levels.png) Pricing levels.eWebinar's pricing page with Level 1 at $99/mo (1 active eWebinar, 1,000 registrants a month, unlimited recurring sessions and team members), Level 2 at $199/mo, Level 3 at $299/mo (+$15/month per additional eWebinar) and a Contact Sales Enterprise column. Screenshot: [ewebinar.com](https://ewebinar.com/pricing/), Oct 2026 #### What users actually say about eWebinar Research: unverified ##### Chat that works from a phone ↑ frequently praised Reviewers single out the chat: viewers' questions reach the host as a real chat they can answer from a phone, and the interactions with viewers are what Capterra reviewers rate highest. > “interactions with viewers” Anonymous [Capterra: Zoom Webinars vs eWebinar on Capterra ](https://www.capterra.com/compare/157062-213778/Zoom-Video-Webinar-vs-eWebinar) > “Their live chat is a true chat system that I can access on my phone” Anonymous [Capterra: eWebinar reviews on Capterra ](https://www.capterra.com/p/213778/eWebinar/reviews/?page=3) ##### Automation only, by design Users recommend it when automation is the goal, and say plainly that it has no live option. > “There's no live option, but that's why their platform is the best for automation.” Anonymous [Reddit: Advice on automated webinar software ](https://www.reddit.com/r/SaaS/comments/1nq0et9/hi%5Fanyone%5Fcan%5Fshare%5Fadvice%5Fon%5Fautomated%5Fwebinar/) ##### Support and add on costs ↓ common complaint The critical tail on G2 and Trustpilot is small but sharp: poor support, extra costs on top of the plan and a dated interface. > “Customer service is absymal, loads of extra costs, platform UX/UI is frumpy” Anonymous [G2: WebinarJam vs eWebinar on G2 ](https://www.g2.com/compare/webinarjam-vs-ewebinar) > “Customer service is absymal, loads of extra costs, platform UX/UI is frumpy” Anonymous [Trustpilot: eWebinar on Trustpilot ](https://www.trustpilot.com/review/ewebinar.com) ### The receipts behind those themes > “Customer service is absymal, loads of extra costs, platform UX/UI is frumpy” Anonymous [G2: WebinarJam vs eWebinar on G2 ](https://www.g2.com/compare/webinarjam-vs-ewebinar) > “interactions with viewers” Anonymous [Capterra: Zoom Webinars vs eWebinar on Capterra ](https://www.capterra.com/compare/157062-213778/Zoom-Video-Webinar-vs-eWebinar) > “Their live chat is a true chat system that I can access on my phone” Anonymous [Capterra: eWebinar reviews on Capterra ](https://www.capterra.com/p/213778/eWebinar/reviews/?page=3) > “Customer service is absymal, loads of extra costs, platform UX/UI is frumpy” Anonymous [Trustpilot: eWebinar on Trustpilot ](https://www.trustpilot.com/review/ewebinar.com) > “There's no live option, but that's why their platform is the best for automation.” Anonymous [Reddit: Advice on automated webinar software ](https://www.reddit.com/r/SaaS/comments/1nq0et9/hi%5Fanyone%5Fcan%5Fshare%5Fadvice%5Fon%5Fautomated%5Fwebinar/) The praise is about the chat and the time it saves. A Capterra reviewer wrote that the live chat is a true chat system they can open on their phone, which is what lets a small team answer viewers between other work. In a Reddit thread asking for automated webinar advice, a commenter recommended eWebinar on the grounds that having no live option is what makes it the strongest choice for automation. The criticism is thinner but pointed. A one-star Trustpilot review from 2024, one of only three on that site, calls the customer service abysmal, complains of loads of extra costs and describes the interface as frumpy, and the same complaint appears among eWebinar's small set of G2 reviews. With so few reviews on either site, it reads as a warning about add-ons and support response rather than a pattern across thousands of users. ### eWebinar pricing eWebinar has three levels, and the one you pay for depends on how many eWebinars you have published at once. Each level also caps registrants per month. There is no free plan, only the 14-day trial. | Plan | Price | Room | What it adds | | ----------------- | --------------------------------- | ----------------- | ------------------------------------------------------------------------------------------------------------------------------------- | | Free trial | 14 days | Trial access | No sales call needed to start. There is no permanent free plan after it. | | Level 1 | $99/mo, or $1,010 billed annually | 1 active eWebinar | 1,000 registrants a month, unlimited recurring sessions and unlimited team members. Also what an account with nothing published pays. | | Level 2 | $199/mo | Up to 5 active | 3,000 registrants a month. | | Level 3 | $299/mo | Up to 15 active | 5,000 registrants a month. Each active eWebinar past 15 adds $15 a month. | | Extra registrants | $49/mo, or $42/mo annual | Add-on | Another 1,000 registrants a month on top of your level's cap. | | Custom domain | $99/mo, or $84/mo annual | Add-on | Serves your eWebinar pages from your own domain. | Prices as listed on the vendor's pricing page on 24 October 2026. Take a small team with one product demo on Level 1\. Publishing a second eWebinar, say an onboarding class, moves the account straight to Level 2 with a prorated, non-refundable charge for the difference. If the demo then draws more than 1,000 registrants in a month, sign-ups stop until you add a registrant pack. Serving your pages from your own domain adds the custom domain fee on top of whichever level you are on. [The full eWebinar pricing breakdown](/reviews/ewebinar/pricing) walks through every tier, limit and billing option. ### Changes to this review * 14 October 2026: Review published from eWebinar's homepage, pricing page, help center, terms and HubSpot integration page, plus reviews on Capterra, G2 and Trustpilot and a Reddit discussion. Added the level and add-on table, the billing rules and the FAQ. ### Frequently asked questions Is eWebinar the same company as EasyWebinar? No. eWebinar comes from eWebinar Labs in Vancouver and only runs recorded sessions. EasyWebinar is an unrelated platform that also hosts live webinars. Does eWebinar host live webinars? No. Every session plays from a recording. Your team can still reply to chat in real time while it plays. Is there a free eWebinar plan? There is a 14-day trial and no free plan after it. Starting the trial does not require talking to sales. What happens when the monthly registrant limit is reached? New people cannot register until the next monthly cycle. Buying the extra-registrants add-on lifts the limit sooner. Is an account with nothing published still billed? Yes. Even an empty account renews at Level 1, and the charges stop only when you cancel. Does eWebinar give refunds? Its terms say fees are not refunded once received, and level upgrades are non-refundable too. Decide during the trial. ### Sources #### From eWebinar * * Pricing levels #### Other sources 5 discussions and reviews read for this page. Quotes are excerpts; open a link to read the original in context. 1. \[g2\] [WebinarJam vs eWebinar on G2 ](https://www.g2.com/compare/webinarjam-vs-ewebinar) G2 2. \[cap-compare\] [Zoom Webinars vs eWebinar on Capterra ](https://www.capterra.com/compare/157062-213778/Zoom-Video-Webinar-vs-eWebinar) Capterra 3. \[cap-chat\] [eWebinar reviews on Capterra ](https://www.capterra.com/p/213778/eWebinar/reviews/?page=3) Capterra 4. \[tp\] [eWebinar on Trustpilot ](https://www.trustpilot.com/review/ewebinar.com) Trustpilot 5. \[reddit\] [Advice on automated webinar software ](https://www.reddit.com/r/SaaS/comments/1nq0et9/hi%5Fanyone%5Fcan%5Fshare%5Fadvice%5Fon%5Fautomated%5Fwebinar/) Reddit ### Related reading * [The best video sales tools, ranked](/best) * [eWebinar pricing](/reviews/ewebinar/pricing) * [eWebinar alternatives](/alternatives/ewebinar) * [EasyWebinar review](/reviews/easywebinar) * [EverWebinar review](/reviews/everwebinar) * [WebinarKit review](/reviews/webinarkit) * [Demio review](/reviews/demio) * [Livestorm review](/reviews/livestorm) * [WebinarJam review](/reviews/webinarjam) * [WebinarKit vs EverWebinar](/compare/webinarkit-vs-everwebinar) * [Recorded chat sessions set against sales replays](/best/automated-webinar-software) * [What a yearly plan saves on each video host](/reviews/video-hosting-annual-plan/pricing) * [eWebinar vs EverWebinar](/compare/ewebinar-vs-everwebinar) * [All reviews](/reviews) Written by Dominic Reyes Lead reviewer Dominic Reyes is the lead reviewer at Play That Sells. He covers VSL players, video hosting and the attribution stack behind paid-traffic funnels, reading vendor documentation, pricing pages and years of user threads before he writes a verdict. He pays most attention to retention, conversion tracking and page-load speed. When a vendor's claims go further than what buyers report, he says so. [dominic.reyes@playthatsells.com](mailto:dominic.reyes@playthatsells.com) Last checked 2026-10-14 --- [ Play That Sells ](/) Independent, research-based reviews and rankings of the tools that sell with video: VSL players, webinar platforms and video funnel tools. We may earn a commission when you buy through links on this page. It never affects our rankings. © 2026 Play That Sells. Independent and reader-supported. Play That Sells